POSTGLACIAL TERMS OF SERVICE/ SERVICE LEVEL AGREEMENT
Last Updated: September 6th 2025
Who this applies to: Any individual or entity that engages Postglacial (“Service Provider”) for post‑production services (“Client”).
Updates: We may update these terms at any time by posting a new version at postglacial.com.au/terms. Continued engagement after an update constitutes acceptance of the revised terms.
1) Services Provided
1.1 Postglacial provides services including (as applicable): ingest and media management; offline/creative editing; conform/online; colour management and colour grading; titles/GFX (basic to intermediate); video upscaling and restoration; sound editing and design; dialogue editing; ADR management; audio mixing (stereo/5.1); audio noise reduction and restoration; captions and subtitles; QC; mastering; versioning; delivery to platform or distributor specs; and archive administration.
1.2 We do not provide filming or acquisition of footage unless agreed in writing.
1.3 Services may be delivered (a) project‑by‑project, (b) via retainer/ fixed monthly fee, or (c) via day/hourly bookings for incremental work, rush requests or out‑of‑scope changes.
1.4 Postglacial supplies production software and plug‑ins, monitoring, and licensed music, sound effects (SFX), stock footage and motion graphics template libraries through a subscription with Artlist.io. External licensed materials not provided by client (e.g., premium stock, fonts, music) will be itemised and passed through at cost plus handling, unless otherwise agreed.
2) Service Levels
2.1 Postglacial will exercise due care, skill and diligence and maintain clear communication. Delivery quality will align with the agreed Scope.
2.2 Creative interpretation remains at Postglacial’s discretion within the agreed Direction/References unless otherwise specified in the Scope.
3) Scope, Revisions & Delivery
3.1 Unless otherwise agreed, each deliverable includes two (2) consolidated rounds of revisions.
3.2 Client will appoint a single point of contact and provide consolidated, time‑coded notes per round (e.g., via Frame.io/Review link/Google Doc). Multiple conflicting feedback sets may be treated as additional rounds.
3.3 Changes due to new/alternate footage, script changes, brand/strategy pivots, recuts beyond minor trims, new versions/aspect ratios not listed in the Scope, or changes requested after sign‑off of a stage (e.g., picture lock) are out‑of‑scope and billable as additional deliverables.
3.4 Feedback is expected within 10 business days of delivery unless otherwise agreed. If no feedback is received within the window, the work may be deemed accepted and billed as complete.
3.5 Target milestones will be set in the Scope (e.g., First Cut by [[date]], Picture Lock by [[date]], Grade/Mix by [[date]]). Timelines pause while awaiting assets/approvals or payment.
4) Client Responsibilities
4.1 Provide all required assets (media, project files, brand guides, fonts, logos), rights clearances, and timely approvals.
4.2 Media must be supplied via an agreed transfer method (e.g., drive delivery, Google Drive, Dropbox, Blackmagic Cloud, LucidLink, Blip). Postglacial can advise best forms of transfer.
4.3 Client will maintain their own independent backups of original media and deliverables. Postglacial is not a backup provider.
5) Trial Work
5.1 Any sample/trial is at Postglacial’s discretion and can be discontinued at any time.
5.2 Trial outputs are provided for internal review only and may not be published or used commercially without written permission. Trial outputs will be watermarked.
6) Intellectual Property & Project Files
6.1 Client retains ownership of raw footage and audio. Postglacial retains ownership of project files, timelines, grade nodes, mix templates, working files and unused materials.
6.2 Rights in any third‑party content (e.g., music, stock, fonts) are governed by the relevant licences and may impose platform/territory/term limits.
6.3 If agreed, Postglacial can supply specified project files. Delivery of working files will be limited to timelines/ sequences with raw ungraded clips and/or re-conformed graded clips and raw audio and/or mixed stems. Full working files including grade nodes, mix layout and node trees for advanced graphics will not be provided unless agreed upon in writing.
7) Portfolio Use & Credits
7.1 Postglacial may use reasonable excerpts, stills or descriptions of completed work for its showreel, website and social channels, unless the Client opts out in writing before release or the work is confidential/NDA‑protected.
7.2 Where required, Postglacial will observe mutually agreed embargo dates.
7.3 Where credits are customary (e.g., at festivals or online descriptions), Postglacial, or individuals operating under Postglacial may be credited for applicable roles (e.g., Editor, Colourist, Sound Designer/Mixer).
8) Independent Contractor
8.1 Postglacial acts as an independent contractor. Nothing creates employment, partnership, joint venture or agency.
8.2 Postglacial reserves the right to subcontract certain assistant roles while ensuring quality and confidentiality.
9) Archiving & Data Retention
9.1 Postglacial will indefinitely retain multi-channel masters and project files. Raw assets and rushes will be retained for six (6) months after final delivery unless otherwise agreed in writing. Postglacial reserves the right to request early deletion of these assets, subject to prior notification. If no response is received within five (5) business days, this will be considered consent to deletion.
9.2 Postglacial is not responsible for retaining or re‑creating materials beyond the agreed retention period.
10) Liability
10.1 Nothing in these terms excludes, restricts or modifies any consumer guarantees, rights or remedies under the Australian Consumer Law (ACL) that cannot be excluded.
10.2 To the extent permitted by law, Postglacial’s aggregate liability arising from the services is capped at the fees paid by the Client for the impacted deliverable(s) in the 12 months preceding the claim. Postglacial is not liable for indirect or consequential loss, loss of profit, or loss of data.
10.3 Postglacial is not responsible for defects arising from corrupted or non‑compliant Client materials, missing rights, or directions given by the Client.
11) Confidentiality & Privacy
11.1 Each party must keep the other’s confidential information private and use it only to perform the project.
11.2 Postglacial handles personal information in accordance with its Privacy Notice available at postglacial.com.au/privacy.
12) Respectful Conduct & Reviews
12.1 Abusive, threatening or harassing conduct may result in suspension or termination of services (with payment due for work performed and costs incurred).
12.2 Nothing in these terms prevents a Client from making lawful, honest reviews about our services. Parties agree not to publish false or misleading statements.
13) Governing Law & Dispute Resolution
13.1 These terms are governed by the laws of the ACT, Australia.
13.2 If a dispute arises, the parties will: (a) escalate to project leads; (b) if unresolved within 10 business days, attempt mediation via the ACT Small Business Commissioner or another mutually agreed mediator; and (c) if still unresolved, either party may commence proceedings in the courts or tribunals of the Australian Capital Territory (ACT). Nothing prevents a party from seeking urgent injunctive or interlocutory relief. Both parties may also agree in writing to settle the dispute in another mutually agreed jurisdiction if required.
13.3 The parties may agree in writing to refer a dispute to binding arbitration under the Commercial Arbitration Act 2013 (ACT). If so, the seat will be Canberra, the language will be English, and the arbitrator will be appointed by agreement or by the Resolution Institute. Arbitration is optional, not mandatory.
14) Payment Terms
14.1 All invoices are due within 14 calendar days unless otherwise agreed in writing.
14.2 Late payments incur interest at 2% per month, calculated daily, plus all reasonable recovery costs (including debt collection and legal fees).
14.3 Postglacial may pause all work and withhold deliverables until all overdue amounts are paid.
15) Rates
15.1 Postglacial, co-owned by a full member of the Australian Screen Editors (ASE) Guild, sets its pricing in accordance with the ASE recommended rates. Full details are available here: ASE Rates and Conditions
14) Acceptance of Terms
14.1 These terms apply when you engage Postglacial in any way, including accepting a quote, allocating edit dates, supplying assets, or receiving an invoice.
14.2 A signed version can be provided on request. For website engagements, a click‑through or email confirmation is sufficient.
14.3 “Confirmation” includes written or verbal acceptance of a proposal, request to proceed, allocation of dates, or receipt of an invoice without objection within a reasonable time.
15) Availability of Terms
15.1 The latest version of these terms is published at postglacial.com.au/terms and linked in our email signatures and invoices.
15.2 Proceeding without objection after being given access to these terms constitutes acceptance.
